Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are Louis Erard watches covered by a warranty?
Yes, every Louis Erard timepiece comes with a 3-year international warranty from the date of purchase, covering manufacturing defects and ensuring the longevity of your investment.
What are your shipping destinations and costs?
We offer complimentary insured worldwide shipping on all orders. Delivery typically takes 3-5 business days via our premium courier partners, depending on your location.
How do I ensure my watch is authentic?
All watches purchased through our official online store or authorized retailers come with a unique serial number and a digital certificate of authenticity to guarantee their Swiss-made heritage.
What is your return policy for online orders?
We offer a 14-day return period for all unworn timepieces in their original packaging. Please contact our concierge team to initiate a secure return process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers. For select regions, we also offer interest-free installment plans.
How should I care for my mechanical watch?
To maintain precision, we recommend a professional service every 4-5 years. Avoid extreme magnetic fields and ensure the crown is fully pushed in before any contact with water.